Privacy Policy in Compliance with the Protection of Personal Information Act 4 of 2013, and the European General Data Protection Regulations.


Please read this policy carefully before browsing our website or making an online reservation at Damhuis Restaurant. Keep in mind that your use of our website indicates that you have read and agree to the terms of this privacy policy.


1. Privacy Policy

1.1. We respect your right to privacy as protected in South Africa’s Constitution, the Protection of Personal Information Act 4 of 2013 (POPIA) and the General Data Protection Regulation (GDPR).

1.2. Damhuis Restaurant is committed to effectively managing your personal information as required by law. While we will take all reasonable steps to prevent unauthorised access to or disclosure of your personal information, It is impossible to guarantee that your personal information will be 100% secure.

1.3. This privacy policy applies to all our electronic platforms and those authorised to access and make use of these platforms, as well as personal information collected.

1.4. For purposes of online reservations and marketing activities, our website uses a third-party service from Dineplan Pty Ltd to collect, process and store personal information on our behalf.

1.5. When making an online reservation on our website, you agree to Dineplan’s terms and conditions and privacy policy, which you can read here.

1.6. Dineplan collects the following personal information on our behalf:
i. Name
ii. Telephone number
iii. Email address
iv. Booking history
v. Custom tags and notes

1.7. We will attempt to limit the type of personal information we process only to which you consent.

1.8. We will not collect, use or disclose sensitive information (such as information about racial or ethnic origins) except with your specific consent or in the circumstances required by law.

1.9. Although absolute security cannot be guaranteed on the internet; we have in place up-to-date, reasonable technical security measures to protect your personal information against accidental or intentional manipulation, loss, misuse, destruction or against unauthorised disclosure or access to the information we process online.

1.10. Your information will not be stored for longer than described in this policy or as required by applicable laws.

1.11. The personal information we collect will only be accessed by our employees, representatives and consultants on a need-to-know basis, subject to reasonable confidentiality obligations.

1.12. You are solely responsible for the content, information and materials published by yourself to any of our online platforms.

1.13. We do not accept any users, or representative of users, under the age of 18 years who does not have the relevant capacity to be bound by this policy.

1.14. Damhuis Restaurant will not sell, share or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by us will only be in connection with the marketing and provision of our services.


2. Your Rights


A user has the right to:
a. access the personal information that we process and store. This may be done by sending an email to
b. rectify personal information that we hold on a user’s behalf, where the information is incorrect or incomplete.
c. erase personal information if it is no longer needed for the original processing purposes or if a user withdraws their consent or objects and there is no other reason to retain the persona information.
d. restrict or suspend the processing of personal information to only that which is strictly necessary for us to deliver our services.
e. complain to a relevant data protection authority if we breach any of the terms of this privacy policy.
f. withdraw consent to process personal information if based on consent.
g. object to the processing of personal information, if based on legitimate interests
h. object to the processing of personal information for direct marketing purposes


3. Log files


3.1 When you visit our website, even if you don’t make an online reservation, we may collect information such as your IP address, the name of our internet service provider, your browser, the website from which you visit us, the pages on our website that you visit and in what sequences, the date and length of your visit, and other information about your computer’s operating system, language settings and broad demographic information.

3.2. The information does not identify you specifically and is combined and anonymous. This information is not shared with third parties and is only used within our company on a need-to-know basis. We will never use any individually identifiable information related to this data differently, without your permission.


4. Use of Cookies


We use cookies. A cookie is a small piece of information stored on your computer or smartphone by the web browser. The two types of cookies used on the Website are described below:

a. “Session cookies”: These are used to maintain a so-called ‘session state’ and only lasts for the duration of your use of the Website. A session cookie expires when you close your browser or if you have not visited the server for a certain period. Session cookies are required for the Platform to function optimally but are not used in any way to identify you personally.
b. “Permanent cookies”: These cookies permanently store a unique code on your computer or smart device hard drive to identify you as an individual user. No Personal Information is stored in permanent cookies. You can view permanent cookies by looking in the cookies directory of your browser installation. These permanent cookies are not required for the website to work but may enhance your browsing experience.


5. Links to Websites


5.1 Our website may contain links to other third party websites, including social media platforms, payment gateways, reservation scheduling and live chat platforms. If you select a link to any third party website, you will be subjected to its terms and policies, which are not under our control.
5.2 We do not take responsibility for nor necessarily agree with, edit or sponsor content on third party websites.
5.3 We do not monitor or review the content of any third party website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us, and we should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of other websites, either.
5.4 Users should evaluate the security and trustworthiness of any third-party website before disclosing any personal information to them. We do not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.


6. Complaints


We only process your Personal Information in compliance with this Privacy Policy and accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your Personal Information or are unsatisfied with how we have handled your Personal Information, you have the right to complain to the supervisory authority in your country